Kohl's
I heard about Kohl's's return policy on the radio about two months before the Christmas season, it said "no receipt, no worry" which got me interested. How can they track what and when the return products are sold? I, also, wondered if people can return merchandises without any tags? I'm not really sure about the tag thing, so I'll find out! :)
By researching online:
The truth is customers can return any item they bought from Kohl's whether their receipt present, or not. Of course, the item's tag is still necessary, so people can't return something from somewhere else. The ways of returning are Kohl's Merchandise Return Credit (KMRC), credit refund to their Kohl's card, an even exchange, or a corporate-issued refund.There is no direct refund to the original method of payment, such as cash or customer's credit/debit card for returning without receipt, but with receipt is yes. One thing seems to be clear, there are no question asked, it is hassle free.
(from: http://www.kohlscorporation.com/customer_service/customer_service/ReturnsExchange/ReturnsExchanges.html, @4/18/2011)
By asking some Kohl's employee:
The return items will most likely turned into a sale later on. As far as I know, there is no force-returning to their suppliers. The products are either resell-able or left unattended (which make no sense to me, because type of some action should be taken but I'm not clear what it should be, at this time).
latest updated on: 4/26/2011
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