Monday, January 10, 2011
D2: Critical characteristics for being SC Talented
5 groups of expertise
-Global Orientation
-System Thinking
-Inspiring and Influential Leadership
-Technical Savvy
-Superior Business Skills
xxx...
-Global Orientation
-System Thinking
-Inspiring and Influential Leadership
-Technical Savvy
-Superior Business Skills
xxx...
R2: PDCA
PDCA: Plan-Do-Check-Act
Background
It's a cycle of four stages, which people use when new things apply to a system. It's also called "the Deming Wheel." The inventors of this quality control method was first acclaimed by Walter Shewhart, but more likely to be promoted by W. Edwards Deming.
When to use it
Get to know it!
(Source: http://www.hci.com.au/hcisite3/toolkit/pdcacycl.htm)
latest update on: 4/20/2011
Background
It's a cycle of four stages, which people use when new things apply to a system. It's also called "the Deming Wheel." The inventors of this quality control method was first acclaimed by Walter Shewhart, but more likely to be promoted by W. Edwards Deming.
When to use it
- - Employ any change
- - Continuous improvement
- - New development
Get to know it!
As PDCA is Plan-Do-Check-Act, its procedure is following;
Plan
- - Prepare for the change
- - Identify what need to be change
- - Set up what need to be done
Do
- - Follow the plan
- - Trial by a small-scale, so it won’t interrupt any routines
Check
- - Analyze the results
- - Ensure that it is a recurring output (same result all the time), if not
- - Identify what went wrong
Act
- - Apply the tested change on larger scale, or
- - If anything happens unexpected, go back to the first step, ‘Plan.’
 |
| "the Deming Wheel" or PDCA cycle |
latest update on: 4/20/2011
Friday, January 7, 2011
Q1: Kohl's's no hassle returning policy
Kohl's
I heard about Kohl's's return policy on the radio about two months before the Christmas season, it said "no receipt, no worry" which got me interested. How can they track what and when the return products are sold? I, also, wondered if people can return merchandises without any tags? I'm not really sure about the tag thing, so I'll find out! :)
By researching online:
The truth is customers can return any item they bought from Kohl's whether their receipt present, or not. Of course, the item's tag is still necessary, so people can't return something from somewhere else. The ways of returning are Kohl's Merchandise Return Credit (KMRC), credit refund to their Kohl's card, an even exchange, or a corporate-issued refund.There is no direct refund to the original method of payment, such as cash or customer's credit/debit card for returning without receipt, but with receipt is yes. One thing seems to be clear, there are no question asked, it is hassle free.
(from: http://www.kohlscorporation.com/customer_service/customer_service/ReturnsExchange/ReturnsExchanges.html, @4/18/2011)
By asking some Kohl's employee:
The return items will most likely turned into a sale later on. As far as I know, there is no force-returning to their suppliers. The products are either resell-able or left unattended (which make no sense to me, because type of some action should be taken but I'm not clear what it should be, at this time).
latest updated on: 4/26/2011
I heard about Kohl's's return policy on the radio about two months before the Christmas season, it said "no receipt, no worry" which got me interested. How can they track what and when the return products are sold? I, also, wondered if people can return merchandises without any tags? I'm not really sure about the tag thing, so I'll find out! :)
By researching online:
The truth is customers can return any item they bought from Kohl's whether their receipt present, or not. Of course, the item's tag is still necessary, so people can't return something from somewhere else. The ways of returning are Kohl's Merchandise Return Credit (KMRC), credit refund to their Kohl's card, an even exchange, or a corporate-issued refund.There is no direct refund to the original method of payment, such as cash or customer's credit/debit card for returning without receipt, but with receipt is yes. One thing seems to be clear, there are no question asked, it is hassle free.
(from: http://www.kohlscorporation.com/customer_service/customer_service/ReturnsExchange/ReturnsExchanges.html, @4/18/2011)
By asking some Kohl's employee:
The return items will most likely turned into a sale later on. As far as I know, there is no force-returning to their suppliers. The products are either resell-able or left unattended (which make no sense to me, because type of some action should be taken but I'm not clear what it should be, at this time).
latest updated on: 4/26/2011
D1: UPS logistics campaign
UPS
UPS started campaign 'I love logistics' last year 2010 around November. Nowadays, it calls 'We love logistics,' or maybe 'The New Logistics: the most powerful force in business today.'
As I go through the website: thenewlogistics.ups.com, I found 5 interested topics as following;
1.compete locally or globally
2.serve customers better
3.be more sustainable
4.work smarter, see clearer
5.save time and money
UPS started campaign 'I love logistics' last year 2010 around November. Nowadays, it calls 'We love logistics,' or maybe 'The New Logistics: the most powerful force in business today.'
As I go through the website: thenewlogistics.ups.com, I found 5 interested topics as following;
1.compete locally or globally
2.serve customers better
3.be more sustainable
4.work smarter, see clearer
5.save time and money
R1: Push and Pull Process
Push and Pull Process (P&P Proc.)
Draft:
Push process:
- demand is estimated
- producing starts, then, push the next process to begin until become finish goods
- marketing to sell product (push customer to buy goods)
- spending on advertising without accurate measurement of return (buying power).
Pull process:
- receiving demand to start a production
- producing is acquired by exact demand plus some spare quantities, which pull the prior process to start producing
- marketing still required but in different way (attract customer's attention for what product is and function)
- advertising can be measured better by the order which actually placed.
Pros:
Push:
- more control on production process, because the production line will start whether the order come in already or not yet
- budget is allocated at the beginning, unlikely to change a lot after a decision made
Pull:
- better cost control, reduce unnecessary expenses
- better controllable inventory, and process length adjustment (ex. JIT, FIFO, etc.)
Cons:
Push:
- the sinking costs, such as inventory holding cost, and maybe the get-rid-off cost for the left over
- a limitation of product's life cycle (ex. expiration date, etc.)
Pull:
- a chance of raw material shortage
- a chance of reschedule on delivering when problems occur during the process
- a chance of paying penalty fee for rescheduling or late delivering
- marketing budget might need to reconsider to attract more customer or remind the existing ones (customer's retention)
latest updated on: 4/18/2011
Draft:
Push process:
- demand is estimated
- producing starts, then, push the next process to begin until become finish goods
- marketing to sell product (push customer to buy goods)
- spending on advertising without accurate measurement of return (buying power).
Pull process:
- receiving demand to start a production
- producing is acquired by exact demand plus some spare quantities, which pull the prior process to start producing
- marketing still required but in different way (attract customer's attention for what product is and function)
- advertising can be measured better by the order which actually placed.
Pros:
Push:
- more control on production process, because the production line will start whether the order come in already or not yet
- budget is allocated at the beginning, unlikely to change a lot after a decision made
Pull:
- better cost control, reduce unnecessary expenses
- better controllable inventory, and process length adjustment (ex. JIT, FIFO, etc.)
Cons:
Push:
- the sinking costs, such as inventory holding cost, and maybe the get-rid-off cost for the left over
- a limitation of product's life cycle (ex. expiration date, etc.)
Pull:
- a chance of raw material shortage
- a chance of reschedule on delivering when problems occur during the process
- a chance of paying penalty fee for rescheduling or late delivering
- marketing budget might need to reconsider to attract more customer or remind the existing ones (customer's retention)
latest updated on: 4/18/2011
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