Looking Backward and Forward in the Supply Chain, Optimism Abounds - Article from Supply Chain Management Review
Test
Thursday, January 5, 2012
Wednesday, April 20, 2011
Thursday, February 10, 2011
Monday, January 10, 2011
D2: Critical characteristics for being SC Talented
5 groups of expertise
-Global Orientation
-System Thinking
-Inspiring and Influential Leadership
-Technical Savvy
-Superior Business Skills
xxx...
-Global Orientation
-System Thinking
-Inspiring and Influential Leadership
-Technical Savvy
-Superior Business Skills
xxx...
R2: PDCA
PDCA: Plan-Do-Check-Act
Background
It's a cycle of four stages, which people use when new things apply to a system. It's also called "the Deming Wheel." The inventors of this quality control method was first acclaimed by Walter Shewhart, but more likely to be promoted by W. Edwards Deming.
When to use it
Get to know it!
(Source: http://www.hci.com.au/hcisite3/toolkit/pdcacycl.htm)
latest update on: 4/20/2011
Background
It's a cycle of four stages, which people use when new things apply to a system. It's also called "the Deming Wheel." The inventors of this quality control method was first acclaimed by Walter Shewhart, but more likely to be promoted by W. Edwards Deming.
When to use it
- - Employ any change
- - Continuous improvement
- - New development
Get to know it!
As PDCA is Plan-Do-Check-Act, its procedure is following;
Plan
- - Prepare for the change
- - Identify what need to be change
- - Set up what need to be done
Do
- - Follow the plan
- - Trial by a small-scale, so it won’t interrupt any routines
Check
- - Analyze the results
- - Ensure that it is a recurring output (same result all the time), if not
- - Identify what went wrong
Act
- - Apply the tested change on larger scale, or
- - If anything happens unexpected, go back to the first step, ‘Plan.’
 |
| "the Deming Wheel" or PDCA cycle |
latest update on: 4/20/2011
Friday, January 7, 2011
Q1: Kohl's's no hassle returning policy
Kohl's
I heard about Kohl's's return policy on the radio about two months before the Christmas season, it said "no receipt, no worry" which got me interested. How can they track what and when the return products are sold? I, also, wondered if people can return merchandises without any tags? I'm not really sure about the tag thing, so I'll find out! :)
By researching online:
The truth is customers can return any item they bought from Kohl's whether their receipt present, or not. Of course, the item's tag is still necessary, so people can't return something from somewhere else. The ways of returning are Kohl's Merchandise Return Credit (KMRC), credit refund to their Kohl's card, an even exchange, or a corporate-issued refund.There is no direct refund to the original method of payment, such as cash or customer's credit/debit card for returning without receipt, but with receipt is yes. One thing seems to be clear, there are no question asked, it is hassle free.
(from: http://www.kohlscorporation.com/customer_service/customer_service/ReturnsExchange/ReturnsExchanges.html, @4/18/2011)
By asking some Kohl's employee:
The return items will most likely turned into a sale later on. As far as I know, there is no force-returning to their suppliers. The products are either resell-able or left unattended (which make no sense to me, because type of some action should be taken but I'm not clear what it should be, at this time).
latest updated on: 4/26/2011
I heard about Kohl's's return policy on the radio about two months before the Christmas season, it said "no receipt, no worry" which got me interested. How can they track what and when the return products are sold? I, also, wondered if people can return merchandises without any tags? I'm not really sure about the tag thing, so I'll find out! :)
By researching online:
The truth is customers can return any item they bought from Kohl's whether their receipt present, or not. Of course, the item's tag is still necessary, so people can't return something from somewhere else. The ways of returning are Kohl's Merchandise Return Credit (KMRC), credit refund to their Kohl's card, an even exchange, or a corporate-issued refund.There is no direct refund to the original method of payment, such as cash or customer's credit/debit card for returning without receipt, but with receipt is yes. One thing seems to be clear, there are no question asked, it is hassle free.
(from: http://www.kohlscorporation.com/customer_service/customer_service/ReturnsExchange/ReturnsExchanges.html, @4/18/2011)
By asking some Kohl's employee:
The return items will most likely turned into a sale later on. As far as I know, there is no force-returning to their suppliers. The products are either resell-able or left unattended (which make no sense to me, because type of some action should be taken but I'm not clear what it should be, at this time).
latest updated on: 4/26/2011
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